Marty M.

I ordered 3 shirts on September 6,2023. After waiting two weeks for delivery, I called customer service to find out the status of my order. They said they were changing their warehouse inventory control software and shipments were delayed. But, my order was ready and to be patient. I waited another 2 weeks without receiving my order. I called again only to receive the same story about the inventory control software and that one of my shirts had been shipped and the other two would be close behind. I did receive that shirt but still waiting on the other two. Today, I called again and was told that one of my shirts was no longer in stock and that I would receive a credit. The remaining shirt is in stock and would be shipped quite soon. I can't help but be very skeptical of that latest assurance. This will be my last order from Territory Ahead. I like their merchandise but this experience has really put me off.

Web site is user friendly, prices were better than other pool supply companies, timely delivery.