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They took the money from the bank account before making any booking. Deducted imaginary figures that were not even quoted online. Did not book a flight and when contacted, they denied a booking being made through their company. Left us in limbo with a disabled child for hours in the airport struggling over the phone to get a flight or our money back but got none. Horrible customer service by Adam then Jenny who pretended knowing nothing about the money or the booking. When given the Booking Number on the email they sent, they denied it being their company's booking number. The company has been reported and an investigation is on the way. They are not located in Australia yet have a deceiving NSW phone number (02) *******. They have different names "Insanely Cheap Flights", "COA Travelspot.US Air Travel", "Insanely-Cheap-Flights.Pissed.Consumer". STAY AWAY FROM THESE SCAMMERS
Tip for consumers:
They do not deserve any stars but had to put 1 to enable me writing the review. A star undeserved.
Products used:
No refund given back. There is no refund Policy in place.
Was supposed to have travel tickets but received none.
The money taken from our account and no tickets issued.
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Empty.
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