Insanely Cheap Flights

They don't mention the currency is in U.S dollar, once the credit card info is locked in, your surprised with the exchange rate difference. It says an emails was successfully sent, but I never received it. Going to do the frustrating process now of getting my refund some how, any tips on that would be much appreciated.

Have had a good experience using them since sept. 2014 till now. Cheap flights and lots to choose from..

Due to the travel ban, I am unable to receive any refund through Insanely Cheap tickets. Their contact number is non working. Oh how convenient! I am trying to reach them through email. No response yet. I have used this website numerous times. I will no longer. Lufthansa asked that I contact them directly for a refund. I suggest that no one purchase tickets through them. Oh by the way, they are part of CheapOAir.

You will not get a review. I have been on hold for over an 1 hour using two different phones trying to get a refund. This company does not offer refunds! I was told I would be connected to someone to help and I was always left on hold. They have stolen over $2000 from me. It is a scam!

Easy to book, I had problems with my emails
Causing me to contact the feedback and help desk on multiple occasions but every time they got back to me promptly and felt with my problems. I will use again in the future.

I booked a flight from Australia to India through insanely cheap flights. Their website came up and gave really good prices so I went ahead with the payment. After entering the credit card details and the money is deducted the website says all charges in US dollars. I was shocked to see 1675 deducted from my card when they made you believe that the fare was only 1140. Their customer service sucks. Really dodgy company watch out.

Still getting nowhere with this company. Been trying almost a year now. Paid for a return flight, flight cancelled by covid. Then later had a one-way flight to same destination. And they claimed the total amount for full fare, been fighting for the rest of my money. They hang up on you they lie about many things to avoid the obvious... they have over $200 of my money and have only offered $50 and now $100 credit. They are bad news... apparently my refund is still pending, what a joke

They don't get back to you emails, their help line no longer works due to Covid, you cannot get a refund or change flights with them. False advertising that if you find cheaper flights within 24 hours you get a full refund. This also did not happen.

Emails have been sent to them requesting a clarification of a contact phone number - no reply. Imagine relying in them if you were stuck overseas in trouble!

I purchased a round trip ticket but I needed to cancel or change my flight, the customer service said the number is wrong - THIS IS WHAT IS ON THEIR WEBSITE *******165 but I was informed it is cheapoair. Insanelycheapflights. Has no contact number and cannot get any help with long waiting on the the line. Cost me much on the phone. This is a bogus site with no customer service. I have to go to the airport make to changes and additional payments. Their insurance is not reliable and do not believe you can claim anything FROM TRIPMATE.
Google them and see for yourself *******165they are using a number of a different website. Confirmation no *******xx.

They took the money from the bank account before making any booking. Deducted imaginary figures that were not even quoted online. Did not book a flight and when contacted, they denied a booking being made through their company. Left us in limbo with a disabled child for hours in the airport struggling over the phone to get a flight or our money back but got none. Horrible customer service by Adam then Jenny who pretended knowing nothing about the money or the booking. When given the Booking Number on the email they sent, they denied it being their company's booking number. The company has been reported and an investigation is on the way. They are not located in Australia yet have a deceiving NSW phone number (02) *******. They have different names "Insanely Cheap Flights", "COA Travelspot.US Air Travel", "Insanely-Cheap-Flights.Pissed.Consumer". STAY AWAY FROM THESE SCAMMERS

When I make the reservation online, my name was repeated on my wife's reservation. In order to fix this situation, I paid $216.00 to make a new tickets. Actually, was not my fault, THIS is absolutely not acceptable. Costumers deserve respect. Untrustworthy site. One Travel is much better.We paid $2,681. Now in One Travel same flights $ 2,308. For the two of us. Very, Very disappointing.

I placed order with the wrong dates and have to been on call first time for 20mins and the call gets disconnected after getting connected to agent and then made another call and wait for 30mins to cancel the ticket, The agent is from India. He was courteous and did the cancellation right away as I called them within 4 hrs of my booking. Prices were a bit cheap but not worth the wait time to cancel.

If US business, they should be indicted. Hours on hold, repeatedly. Told confirmed. Next day, I was told the card was declined. Checked credit card company. They never ran the card. They LIE repeatedly. Act in Bad Faith. On the day of flight they say never confirmed. They try to raise the price from m $412-$521-$989. I asked to speak to someone in US, told I was being transferred, 40 minutes later, still in India with a supervisor. Told US would call, never did.

I took a lot of international tickets throught Insanely cheap. I fully recommend it. In fact it is the only search engine I use for flights.

Received notice there had been change of schedule and could I confirm which I did, heard nothing back contacted them 5 times, totally useless

Their website is unclear and perform in an unethical manner. I chose dates and flights I wanted, then chose the option to view flexible dates (like Southwest has).

WITHOUT alerting me, the site chose different dates before I checked out. When I looked the next day, I realized dates were different (& did not work for me.) I called and their answer was to charge me either $200 to make changes, or $100 to get a refund. The claim was these fees were disclosed, which admittedly may have been in fine print somewhere. After an hour of arguing with the agent that the site should have told me the dates changed before I checked out, he reduced the change fee to $100. Although I am grateful, I feel this site is extremely shady by failing to notify you of changes, then charging you when you discover they were made. Btw, I was also told the only reason I even had the option to pay $200 to change was because I called within 24 hours of booking. The Indian agent kept warning me of the countdown "you only have 1 hr 48 min to make your decision."

To bad 0 stars wasn't an option because I don't think they even deserve 1 star.

Booked 2 tickets and didn't realize I was being quoted in US dollars tell the next morning when I see a 1100$ charge to my card. While talking with customer service to cancel the ticket and get my money back, the rep on the phone somehow charged me another 525$ In the middle of our conversation. So now I'm out 1600$ and I can't get my money for another 7-14 business days and of course, had to pay a cancellation fee. I asked to speak with a supervisor or manager and was denied that option. Fine whatever.

Later that week my Visa has two different charges of 565$ so I'm again charged another 1100$ total! Thank god VISA knows how to give proper customer service and come to a resolution because they gave me all my money back and I ended up getting a new visa so they would not have my information anymore.

I've booked many tickets on US websites but never ever had to through such an awful customer experience and such a hassle to get my money back.

Just used this site to book a flight from Canada BC to UK thinking it was in Canadian funds. I phoned their customer service to cancel remembering that it read free cancellation under 24 hours, this is a complete lie, they charged $75.00 USD! The representative was very hard to understand and couldn't care less.
I will never use this site again!

I don't know how it happened but a middle initial was added to the name on the ticket and after it processed, I realized it and proceeded to contact them. It took over 5 min for me to be connected to a rep. The first representative wanted to charge me $20 as an extra fee to change the name of the ticket I JUST booked with them. I refused and asked to speak to his supervisor and he told me he will transfer me go another team, I agreed and was put on hold for another 5 min or so. When I explained the issue to the rep, she went through the same process while saying passively, "I don't 'think's name changes are allowed". I personally think he transferred me to someone next to him or something because she proceed to tell me the nee fee is $49. I asked to speak to her supervisor and she told me the wait will be long, I told her I still want to be connected to her supervisor and she put me on hold for 5 minutes then came back on the call to tell me that her supervisors are busy. She said the best she can do is charge me $10 for the name change fee. I think this is absolutely absurd!

This is a buyer beware situation. They have terrible customer service and their cancellation policy. If they had better customer service, we could have probably worked out the issue better, but they were rude and unwilling to assist. If I had read these reviews first, I could have saved myself a lot of effort and stress

I totally agree with you. I have the same experience. When i made payment, it reflected a higher price. The worse is yet to come... whatever i paid is not it, they sent me an email confirming the booking and now another additional 80% of what i paid earlier as Government & Tax Fees. I called them to verify and compliant and they said they will give me some discount and the fee is still 60% of my 1st payment. There are so many bad reviews about them and please avoid this site!

Don't ever book with this outfit! They booked my 87 year old mother, in a wheel chair, on a flight from Jacksonville to Sacramento and back over Phoenix for $728, with a five hour flight on the last leg from Sacramento to Phoenix all the way over Los Angeles! By the time she sent me the details and tried to cancel it or at least change the last leg of the flight they wanted $200 extra to make the change. Outrageous!