Shellyna J.

I don't know how it happened but a middle initial was added to the name on the ticket and after it processed, I realized it and proceeded to contact them. It took over 5 min for me to be connected to a rep. The first representative wanted to charge me $20 as an extra fee to change the name of the ticket I JUST booked with them. I refused and asked to speak to his supervisor and he told me he will transfer me go another team, I agreed and was put on hold for another 5 min or so. When I explained the issue to the rep, she went through the same process while saying passively, "I don't 'think's name changes are allowed". I personally think he transferred me to someone next to him or something because she proceed to tell me the nee fee is $49. I asked to speak to her supervisor and she told me the wait will be long, I told her I still want to be connected to her supervisor and she put me on hold for 5 minutes then came back on the call to tell me that her supervisors are busy. She said the best she can do is charge me $10 for the name change fee. I think this is absolutely absurd!