Mary B.

Trying to obtain a Death Certificate for a relative for genealogy and family medical history purposes. The state where she died said go to the county where the death occurred and contact them OR click on this site. I clicked on the site, filled in the info (credit card included) and ZAM! Charged almost $80! I thought, "Wait a minute! This must be cheaper from the county" so I went to the county, found out it was 1/4 that amount, and within 5 min called the 1-800# to cancel. "No problem!" was the response. Imagine my surprise when I got an email a week later from archives.com (did not know this was even the company before) saying they would refund me all but $15 because "we charge a $15 search fee if the order is cancelled before it is submitted for processing." What?! That means they take your $15 for doing nothing and before they even have a chance to do nothing! I contacted their "Customer Service" and got a wooden response. He couldn't adequately explain how they can legally do this, nor would he even consider crediting me. I had to contact my bank who are accepting it as a disputed charge and will kick it back. Awfully close to fraud...

I am stuck with playing only a few of the games because the instructions/demos for the new games are confusing or missing key elements. Whoever devises these games needs to learn HOW TO EXPLAIN them and/or DEMONSTRATE clearly! I realize communication is not the forte of gamers, but the company needs to rethink their personnel choices and have several different type thinkers on staff to troubleshoot games before they send them out to subscribers.