Mary B.

Had a problem recently, intermittently not able to make or receive calls. 6 other people in the vicinity experiencing the same problem.
1.To start with only way of communicating with giff gaff through their message thread. Not able to phone them. 2. Different agents repeatedly telling us to try another phone with existing sim or change sim. So they think 7 phones or sims are faulty!.Deny there is a problem with mast, then admit there is.
3. Dont read what you say in threads, just repeat generic answers.
4.Totally ignore when advised of facebook community thread talking of mast problem in the area.
5. Then say mast problem is not their responsibility, despite them being the network provider.
6 VERY POOR CUSTOMER SERVICE. Happy for you to pay, then dont want to know if there is a problem. UNPROFESSIONAL in their dealings with customers