The order got messed up. They can not look you up by name, only by email. No one there has any idea how to run a business. The shipping is slow, the quality is poor and the customer service is worse than that. They deny, they lie, they talk in circles in hopes the customer gives up.
Sorry for the inconvenience!
Could you please send us your order number ,email address or the full name for the receiver to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.