M H.

We just bought over 9k worth of brand new furniture (not clearance or floor models). After the delivery people set up our matrasses we asked about the couch they wanted me to sign off on it even though they hadn't delivered it. (They acted like the didn't know anything about it) after a few minutes they reluctantly brought it in and set it up then tried to leave in a hurry. The couch fabric was/is clearly damaged in multiple locations. When we asked what happened they first acted confused then they called their boss and after 20 minutes or so said that we would be getting a new one delivered then left before taking the damaged one away. We called the store and was told that we never should have accepted the damaged couch that we now have to wait on the manufacture to come out to determine if they could fix it or replace it. When we asked for a refund we were told they don't give one unless the product is defective which it is. The website said they have a 7 day return policy but that is only for online orders apparently. They told us since we didn't get the added warranty that it is "as-is" and not their fault. Which is complete BS since their drivers delivered it knowing that it was damaged and now we have to wait weeks on end for the manufacture to come out. The store or the company doesn't stand behind their products. It was not a custom order it was an in-stock order.