Mary J.

Repeatedly tried to register my units online but their system wouldn't recognize the serials. Brand new units, no reason it should have failed. I forgot for a time about it due to it not working right away, and then when I tried again, still wasn't working. Now had to try to call in... repeatedly their phone system disconnected and hung up on me. Tried online email form. No response. Tried their chat. Put on hold for at least an hour ("wait a minute", yeah right), couldn't hold any longer. Finally got through on the phone... only to learn I'd missed the 60 day window at this point for the extended warranty. Think they would give me a break due to all the problems THEY caused in getting it registered? Of course not! Can only imagine what a nightmare getting service would be considering how much a PITA just registering the warranty was.

I sure hope another company steps in and starts offering what Meetup started with, but putting back features they took away that we all wanted, and fixing things they seem to keep breaking. It doesn't work from an organizer side, and doesn't work from a user side either. I'm baffled how you can ONLY leave a review of a group when you ARE a member, you leave a bad review, the organizer can just throw you off. I got removed from a group for nothing more than having a startle reaction to the organizer coming up and jabbing me with her hand, I explained my reaction was due to having fibromyalgia, didn't even raise my voice, and told her not to worry about it, next thing I know I'm banned from the group for "yelling" at her! Think Meetup cares? Or leaves me a way to warn other people that this organizer discriminates against people with disabilities? Nope. There is NO way to contact an organizer to even ask them to explain their decision or give an explanation, once they decide to throw you out for the most ridiculous of reasons. On the organizer side of things, we HATE that people can't decide whether to have a "maybe" option for RSVPing anymore, to better judge attendance, and notifications are spotty at best. Communication options with your groups are just terrible. Comments posted to the group are so limited in size as to be useless, but discussion group threads often missed by the majority of people. So little of the site is user-friendly, they badly need to listen to the people that use the site about what is wrong and fix it because right now they basically seem to just not care about how much everyone is struggling to keep groups running. We've had multiple groups this year shut down because people just are having so much trouble using the site and then not coming to events that organizers can't get dues to pay for their usage of it. Without a free plan to help get small groups going, I don't see many new ones starting after people have seen so many of them fail. People don't want to pay dues for a group they don't know is going to be around long-term, and the fact that Meetup bases it on the number of members in the group and not how many actually ATTEND events alone is a thing they should look at changing.