Mary S.

We had about a month's notice on a vacation, and my boyfriend did not have a passport. I tracked this site down. Four stars is because it is very confusing, it makes it sounds like Fed ex walks you through it. Uh-no. And the call center knows even less. I finally got a young lady named Aliah from Florida on the phone, she was so patient and nice, and walked me through the whole thing. I honestly was going to cancel my vacation it was getting so frustrating. She better be promoted to CEO! I did have his passport in the two weeks promised.