RushMyPassport

Terrible customer service. Please save your money and loads of stress and go to the post office. They charge a ridiculous amount of money for you to be on your own anyway.

Please do not use this website it's not legit in any way. It presents like an affiliate of FedEx or the government but it absolutely is not.

I was worried about sending in the paperwork and my expiring passport - hoping it wouldn't get lost, etc. But RushMyPassport made everything so easy! And they kept me updated all along the way so I never had to wonder if everything was okay. And, I got my new passport within 3 weeks with the regular service! Super happy with the service!

Amazing,all I can say if breath taking amazing.
I got my beautiful new passport fedexed to my door today and was really amazed how fast it could be to get my first passport.
I want to say think you.
And the price is non compatible with another company.
If you find this company, you are in LUCK!

I wish I could give it zero stars. Rush my passport is a scam. I was charged 260$ and I tried to go to rush my passport they were closed. I tried to call muilple times. I rush my passport representatives told me to go to post office and sumbit my application. Post office lady said I got scammed by rush my passport. They don't expedite passport. They take your money. And make application look pretty. Post office said rush my passport scams people. Avoid at all cost! You will loose your money

On December 15th, 2022, my wife and I ordered updated passports. I chose to use Rush My Passport. My wife ordered directly from the Department of State. My wife's passport arrived two weeks before mine. So, In essence, I paid over $200 for a slower response time?!

From my experience, I cannot recommend Rush My Passport. I recommend going directly to the federal government (I can't believe I am saying this).

I had important visas in my old passport to I talked to them and they ASSURED me that I would receive my old passport back with the visas included. I also noted on the application that I am a frequent international traveler and was told that I would automatically receive the larger passport with more pages; neither of those things happened and now I will incur hundreds of dollars in expense and inconvenience to resolve the visa issue and there is nothing I can do about the small passport book!

This company is honest and the process was a painless and less expensive experience! And I got my new passport much quicker than I thought I would!
I was starting to panic after speaking w another company who told me I had to wait until 2 weeks before my flight and then pay several hundred more dollars!
Thank you Rush my passport!

IMPORTANT! READ BEFORE SIGNING UP
That $218.95 per person to get your passport in 3-4 weeks? LOOK AT THE FINE LINE AT THE BOTTOM BEFORE CHECK OUT.

THEY ARE NOT THE ONES THAT EXPEDITE THE PROCESS OR EXPEDITE SHIPPING BOTH TO AND FROM THE PROCESSING FACILITY - ALL OF WHICH YOU PAY SEPARATELY FOR DIRECTLY TO THE US SECRETARY OF STATE AND THE PASSPORT AGENCY ONLY.

This company literally does NOTHING maybe aside from typing in your answers for you to print instead of handwriting it on a DS-11 (or DS-82 for renewal) that is FREE AND EASY TO FIND (online, post office, passport facility) that you have to print out anyway.

Now here's a list of what it does NOT include:
-The form for someone who is divorced (which we found out we needed)
-Instructions to write the mother's maiden name so we had to fill out a new DS-11 anyway when we got to the passport agency (Just saying you're paying a whole lot for nothing, at least you could have clearer instructions)
-Instructions that he emergency contact cannot be someone you travel with (Makes sense, but if they were going to charge for nothing again.)
-The copy of your ID cannot be printed on two separate pages but that the front and back is required on one page
-Does NOT include the passport photo service or fees
-Does NOT include the expediting fees to send the applications faster
-Does NOT include fees to process the application faster
-Does NOT include fees to have your passports shipped overnight back to you
-You still have to go to a passport location in person to complete your signature and provide your ID (and where you pay your real expediting fees to)

Long story short, our County Clerk office said we are one of many people who have fallen for many of these companies out of desperation when, in fact, they have nothing to do with the solution- just taking credit for it. We were advised to report it to our bank for fraud to get our money back.
We attached photos of the passport fees from our County Clerk's office.

It will probably be different in other facilities, but all the charges and services to expedite our passport is right here.

I received excellent service and help from Rush My Passport when I had made an error on the application. They do seem understaffed as far as response, but when contact is made help is instant.

The instructions are detailed, customer service is responsive and helpful, and my passport arrived six days before the expected delivery date. This is the third time I have used RushMyPassport and had a great experience each time.

I paid for the service, waited and kept looking for updates, when I finally got through to some they had done absolutely nothing. Terrible customer service and a complete waste of time.

Read the BBB reviews and run!

Expedition of passport was excellent. However, the call back service needs "dire" improvement. Best to stay on the line and wait for next available, service representative. 5 days passed before I figured that out. Notifications for receiving documents was "stellar!"

Paid over $200 to RushMyPassport. The first part was easy. Downloaded the documents, filled in the info, got everything together to mail in the the government. Then I discovered there was no shipping label and NO way to get one. The man at Fed Ex said they have nothing to do with RMP. The post office said they couldn't help. Calling RushMyPassport is a total waste of time. No one answers or returns calls. I'm out over $400!

I sent out the documents for my passport on January 30th at USPS and even there they said it was unlikely I'd have it by my trip on March 2nd. I got it on February 9th, so far in advance still lol. Obviously I am a very satisfied costumer!

They simply file the paperwork you provide. Take twenty minutes to figure out what you need to do so the State Department can send you the passport. If your trip to within two weeks, call the State Dept and get an appointment. Your money should be spent on getting your passport. Do not send these guys your money. I missed my trip. Three separate calls with in excess of three hours of holding time. Still no answers as to the delay. The last call ended with the CSR putting me on hold, then disconnecting the call.

Malucia Alfrenard, Solutions Coordinator at the West Palm Beach office offered polite and professional discourse while fixing any and all issues experienced while expediting the renewal process of my passport. Many thanks to Ms. Alfrenard for her quick and concise responses.

Rushmypassport processed my 2 week order earlier than the initial ETA provided. I did receive emails asking me to call the customer service line but when I called in each rep told me they had to take a message and have someone call me back. This was frustrating due to the tight deadline coming up for a trip to Europe as I lost about 24 hours of time waiting for someone to call me to tell me what was needed. In my case, they needed my name to be on an Excel drafted itinerary, a simple fix, but the company didn't have the fastest turnaround to confirm what I sent was sufficient. Email communication ended up being the best method to check the status of my passport with the courier. One thing that did concern me was the courier was called Best China. When having a US passport created, having a company associated with China does not seem secure, just a thought. They did deliver early which gave peace of mind.

This was the worst service I have ever received in 63 years of my life. Waste of money for expedited service, which never happened. Fortunately, I did not wait for this office after waiting almost 5 weeks to deliver and made an urgent appointment with the Houston Passport agency and received my passport in 2 days, and was able to travel to India on March 6.
If I had waited for RushMyPassport to deliver, I would have lost 10K on my India tickets.

My 84 year old mother had the opportunity to go to the Cayman Islands which is her favorite place to go. The trip was in three weeks from when she found out about it. Her passport was expired. We found out about Rush My Passport service but were skeptical. After reading mostly positive reviews we took a chance. We were able to get her passport in less than a week after sending in the package. The customer service was professional and prompt. I highly recommend this service.

The paperwork and instructions were very thorough and every detail was explained in full. I had my passport in hand 4 days after the paperwork was delivered to the Department of State passport agency. It spared me from having to wait on the phone to try to get an appointment and being told none were available. I had tried the week before and I knew it was pointless. Thanks to RushMyPassport, I will make my family reunion in Barbados. I highly recommend the services of this company.

Paid 189$ for nothing, gov fees are all separate. NO CUSTOMER SERVICE NO CALL BACK, Refund form not available online as they claim. To date I am out $210, no contact from RushMyPassport after multiple calls, they have MY ORIGINAL PASSPORT, and I will certainly miss my trip. RUN AWAY. I filed dispute with my card company and the Better Business Bureau. This is a class action lawsuit for deceptive and unfair practices waiting to happen.

We had about a month's notice on a vacation, and my boyfriend did not have a passport. I tracked this site down. Four stars is because it is very confusing, it makes it sounds like Fed ex walks you through it. Uh-no. And the call center knows even less. I finally got a young lady named Aliah from Florida on the phone, she was so patient and nice, and walked me through the whole thing. I honestly was going to cancel my vacation it was getting so frustrating. She better be promoted to CEO! I did have his passport in the two weeks promised.

You are basically pay them to do the legwork for you:) You are paying someone to hand-deliver your paperwork! I found out about a trip out of the country TWO AND A HALF MONTHS before hand! I tried trush my passport and their customer service was really helpful. It was easy to print off the documents and they tell you exactly what you need! You basically put in your information and it automatically fills out the document completely for you. You only have to sign it. It also gives you step-by-step directions on how to prep the paperwork. When I called in the wait was not that long maybe 45 minutes to an hour and the person I spoke with was extremely helpful when I called back a second time the wait was a longer maybe twice as long but the second person was extremely helpful, the hardest part is finding an agency! (They have nothing to
Do with that btw) The rush my passport CS person literally went through maybe 10 sites that were all booked months out. She then gave me two that I had to actually call myself and luckily one of the sites was having a first come first serve workshop on a Saturday. I filled out all of my information and got it prep for that Saturday went to the agency and then mailed off it myself later that day. The courier had my documents on Monday. I received an email on that Friday stating my passport was on its way! It literally took 8 to 10 days for me. I would recommend this to anyone you do have to pay but sometimes it's just our situations but they make it super easy! Best of luck to you all!