Masoud S.

I contacted this company because my washer was malfunctioning. The technician came and said he could fix it by checking and replacing the main board, the electrical wiring, and the watering system. He quoted me $295 for the labour and estimated the parts would cost between $350 and $400. I refused to go ahead with the repair because it was almost the same price as buying a new washer. His diagnosis of an electrical problem was clearly wrong. The $80 fee for the visit did not cover any testing. I was fortunate that I did not waste $750 on a useless part based on his advice. I bought a new washer for $1200 instead. A few days later, I tried the old washer and it worked fine. I called the customer service to get a refund and they were very rude, unprofessional, and ignorant. I am a genuine customer. I saw that they dismissed all the negative reviews as fake. But all the unhappy customers had similar issues.