I was excited to receive such a high quote for my laptop, especially because I never used it since I got a new one. About a week after shipping I received an email stating that they would offer $8. I immediately called to voice my dissatisfaction and request my device be returned. After 30 minutes of haggling over prices (they even offered my original quote) I finally told them I was no longer interested in my original offer because I was so fed up with the entire process. Avoid them at all cost. You'd be better off selling a device yourself.