Ticket Squeeze has very questionable practices. First, is the fluctuating price changes that occur during ticket ordering. Second, their website attempts to closely mimic venue websites to make you think they are legit. Finally, even with the refund protection you still need to go through a third party to try and get your refund. Bypass Ticket Squeeze if possible.
Update: Got off the phone with their customer support. This is definitely a site to avoid. Any resolution you try to reach with them is met with we're just doing business.