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The worst experience - AVOID AT ALL COSTS! I have had three no shows from them now. Each time I've been sitting around waiting for the cleaner to turn up and each time being let down and had my time wasted. I was told that the most recent no show was because they simply decided to cancel all my cleans without letting me know simply because I used their 'pause' function whilst I was away for the summer. The customer service was completely unapologetic and couldn't really care less, no compensation or support was offered they just told me that I should go back online and book new cleans. Really don't recommend as they just let you down and mess you around without caring.
Maxine P.'s review of HouseKeep earned 3 Very Helpful votes
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Thanks for the feedback, Maxine, and we're sorry to hear about your experience.
We work hard to help Housekeepers deliver a reliable service, and it's a shame to hear that this isn't the service you've received. We're sorry to hear that the support hasn't been up to scratch, and that we weren't able to help find a fantastic Housekeeper for your cleans.
We'd like to look into this more but haven't been able to find your account with the details provided. Please get in touch through the Contact page in your account, and we'll work hard to turn things around.
Thanks again, and we hope to hear from you soon.