They offer you a full promotion: you buy products for three months! However, they automatically enroll you in a monthly renewal without providing any option to cancel or delete the order. Additionally, when they instruct you to send the items back, you are required to cover the return shipping costs.
It's frustrating to deal with such ambiguous practices. Not a pleasant experience at all. Thank you, but no thank you.
Hello, my name is Chloe. I am with ActivatedYou. I deeply apologize for any inconvenience you have experienced. The products that we carry are available as a one-time purchase and we also carry certain products with a monthly subscription option. The best way to distinguish the two is to look at the product name and description in your shopping cart upon checkout. If you see any of these words or phrases, "Monthly" "Per Month" "Subscription" "Membership" "Recurring", then you are most likely placing a recurring order which will auto-renew in 30 days from your purchase date. All offers also have a clear button to be declined. Subscriptions can be cancelled by email, phone, live chat or through your "My account" portal on our website. I would like to escalate your review to our Customer Relations Team, so that an agent can provide you with personalized care and ensure you are refunded. Please email me at chloe@activatedyou.com. I look forward to hearing from you soon. Have a nice day.