I sent my keyboard during the warranty repair, and not only they do not help (THEY ASKED 350 POUNDS FOR REPAIR!), but my keyboard was sent back to me with a couple of broken keys and a crack! Eventually, I had to look at what was going on with it myself, I had only to connect the sockets inside of the keyboard together and it works again (As Simple As That) But they damaged my keys (two keys) and it is beyond repairable. They are trying to SCAM people's money with the repair service and the warranty is void from the start. What a hideous company! Please do aware of the website and do not trust them.