Melissa M.

I called them every month for 6 months to cancel, got a confirmation number, and was still billed every month. The only way I was able to make the charges stop was by cancelling that debit card - my primary card, so a huge hassle - and replacing it.

They use OnTrac delivery, which means no one knocks or rings the bell when delivering. In San Francisco, this means even if you are home you will have no way of knowing a package has been delivered, so it will definitely get stolen off of your porch.

Their Customer Support folks must be somewhere international, because they only reply at around 3 am PST in my experience, and are the most inept support team I have ever seen.

I sent an email carefully and clearly outlining my situation, with order number and tracking info, and had to go back and forth over 6 emails to simply confirm my information. Their support rep literally did not read my email, and needed me to verify everything I had already said multiple times, across over 72 hours of correspondence.

I am just shocked. After my first order and the customer service nightmare I dealt with I asked for my account to be cancelled and a refund. Neither has been done 7 days later.