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This company has harassed me after I finished paying my dental office directly because this company over charged me and the people calling me over and over for money have a strong accent so they are most likely not from the U.S please be aware of these scammers and don't do business with them. I had to close out my bank info so they could not take out any more money.
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Melissa M.'s review of Denefits earned 3 Very Helpful votes
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This company is attempting to steal the money from my prospective client. They refuse to give her...
Hello Melissa,
Sorry to hear about the inconvenience you had to go through. We do not have enough information available here to be able to locate your account and get exact details. However, from the description you have provided, we can say that paying directly to the office is a breach of the contract as all payments for a contract created by a business for their customers need to be processed through Denefits.
Also, Denefits is just processing the payments for the contracts created by our enrolled businesses. We can not never overcharge on a contract as everything is documented on the contract including the interest that you are supposed to pay, which would always be there as you are paying for the services you took over a period of time in easy monthly installments.
Moreover, if you pay directly in the dental office, we would not know that the payments are made unless the business informs us about it.
Denefits has been in operation for over 8 years now and we do have our support and billing centers not only in the US but also outside the US as well, just like most of the other companies.
The contracts are never created unless you agree to our terms and conditions and we always explain everything in the TILA disclaimer you are supposed to check and without agreeing to it, the contract can not be created.
To sort this situation out and to validate and then take corrective actions, we would request you to contact us by sending an email to support@denefits.com and provide us with a number where we can call you. We do not say that we are mistake free, but we have always corrected our actions if we have made a mistake.