Melody B.

It appears that the only thing this company cares about is getting your money. I provided my credit card details in advance pending the email with the specifics so I could review, authorize and finalize the order. I did not realize they had already charged my credit card, prior to my approval. Within 12 hours I told them I couldn't proceed with the order and I found out they charged my card almost $6.000 and they kept 10% - almost $600. All within one day! They will charge you and then hide behind their thinly veiled policies to CHEAT you out of your money. No interest in doing the right thing for people. I begged to talk to the owner, who they said would call me if I held off on a better business bureau complaint... 2 weeks later, no call. There are plenty of reputable companies that will provide beautiful doors and actually care about doing the right thing and care about their customers.