My order made it to Canada via Skynet who passed it off to UPS in Toronto. From there the bike parts disappeared. The service was terrible with Skynet acknowledging that the package was lost, tracking showing it as undelivered, and Chain Reaction insisting that the package had been delivered. After 4 months I finally received a full refund. I have been a loyal customer of Chain Reaction for years but Wiggle ownership is now destroying the business.