Mary Ann F.

My first time ordering from Garnet Hill but never again. My items arrived in a timely manner but wanted to exchange a blouse for a smaller size. I used the return label provided and was not supposed to be charged for shipping because it was an exchange. I received email saying my return was received and I would receive a refund to my card of 22.06 when the item cost 29.95. I tried repeatedly to call, email, send chat and nothing electronic went through and phone always busy. I wanted to know why I could not exchange the item. Yesterday I got another email saying they were having issues and I would be sent a check. Similar story to others on this page. I did get their attention when I included this message in the review of the blouse. They actually responded and said my review was not appropriate for posting. Others might want to try this to make some noise. If I do not get my full refund soon I am reporting them to Better Business Bureau. It works! As others have said, I wished I had reviewed this company before my purchase. Very useful site.