M G H.

I have never used this kind of app before so I wasn't sure if it would help me get the answers I really need right now. It has been a lot of trouble trying to sort through my current circumstances, like a bog, coupled with not knowing how to proceed. That is when I learned of apps like this and decided to start a trial. I began using the trial and I did find some revealing things, but it was not enough because there is missing data. I understand the data cannot always be provided but I wanted to ask someone who knows more about the laws/registrations/processes, etc... because I know that the information I need is somewhere. I just need to know where to look and how to proceed. I ended my trial because I couldn't see paying this much money for something that is not giving me the information I need, but when looking back over the screencaps, I noticed something that caused me to want to learn more. I thought if I could use what I saw to follow through in some way, that THAT would be very worthwhile for what I am going to need this information for... so I went to flightradar24's twitter where the twitter account manager was answering questions over time about the functions of the app. I made an inquiry tagging flightradar because it was a simple question at first that would let me know whether or not I needed to seek an additional service and what type, but I received no answer. Someone who made an inquiry after me, DID receive and answer so the twitter account manager is clearly present and engaging with with customers... just not ME. Mine was clearly passed up and just left there like a piece of trash someone forgot to throw away. I really needed some help. I'm not joking. I realize no one cares and no one thinks anyone else's concerns could ever be real or serious, but your response or lack thereof to someone's concern after providing them with CC information can because really important, for those who could not figure that out by themselves. I really need these answers and do not a whole lot of resources at my disposal to get those answers, but flightradar seems to be run by yet another group of people who no longer see the point in honoring what they say, and instead are more inclined to recoil when they smell money. In my inquiry I stated (and this was a mistake) "For what cost can I obtain this information?"... Big mistake on my part. What it got me was IGNORED. I'm not a stupid person, but I did not think the mere mention of money would invoke those shady primordial knee-jerk tendencies to with-hold, extract, play-upon and just be downright rude to someone who you know needed help! Yet another young company with no clue as to what honorable behavior is. Flightradar24 didn't want to assist ME with my inquiry because I had just ended my trial. They didn't say it but why else would they be helping other people right in front of my face, but not me? It was a simple question about the meaning of something on the app. Obviously these people do not think very seriously of my reason for needing this information, partnered with the fact that they certainly cannot expect people to shell out this much money at the end of a seven day trial if they cannot figure out how it is going to be useful for them! That is what the trial is for! That is why you need to give customer service DURING the trial. How do you think you are going to get blood from a stone without even giving me any reason to pay for your service? NOT a good strategy but some people's brain's collapse under the weight of their own financial insecurities. I would advise anyone looking for this type of app to TRY ANOTHER APP that may have people working for the company who do not play silly, money grubbing games. I don't know if others are better but it's worth a shot. I have no intention of putting up with yet more people who cannot honor what they say. You OFFERED the trial. HONOR IT. Now check this out, as I am sitting here trying to review this, it is asking me for proof of purchase under threat of my review being filtered out. I don't NEED a proof of purchase to talk about my experience with this company BECAUSE YOU OFFERED A TRIAL. Why is this so freaking hard for some people to understand? If you don't like the fact that people sign up but then end the trial, it is because you know that some people only want to use it for a SHORT WHILE because it does not involve their work, so let them use crucial key features that they need for LESS MONEY for a shorter period instead of the all or nothing TRIAL! It's not MY FAUL that YOU can't fix your own unfortunate processes that cause YOU to not get paid as much as you want to get paid. What a bunch of jerks! Yet ANOTHER bunch of JERKS! Did you really think you would be able to IGNORE the full purchase price out of me, or was it just punishment for me being one of those terrible, no-wealth-having people? If you had a button with an option to get full feature, for like a week, maybe a month... I would have gladly paid with no trial, so you just go assume what you want. As for you, I don't need to assume what YOU will do when someone needs YOUR help. Now I know. I will calm down and forget when I get good and ready but I'll never un-know how some people deal. DIRTY.