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The checkout experience and updates about shipping are great, but unfortunately, the products were not quite up to par. Out of the 20 frames I purchased 4 of them were broken. 3 had broken glass and one had a broken frame. Update: Although I didn't put in for replacement frames, because of my review I was contacted by a brand manager to let me know that they will be replacing the 4 frames that were broken. Awesome customer service!
It was recommended to me by my boss.
They were the most affordable for the reason we needed them.
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Hi Mia! I am so sorry to hear that some of your frames arrived damaged! I will have one of our customer service reps reach out about getting some replacement frames sent! We stand by our quality and if you receive frames that are damaged we will make it right! If there are any other concerns you had while shopping with us. Please reach out to me at BSanders@Frameusa.com and let me know. -Brooke Sanders, Brand Manager