Use any other book buyback program. Seriously, do not use them. This company is not honest with its patrons. Like Mishel M on this review board, they said they only received half of the books I sent them even though I sent them in the same box (odd, and even more odd that it happened to multiple people). They blamed the whole thing on USPS. When I contacted USPS they had a picture of the box in the same condition that I sent it being delivered. Something isn't right here, and they don't seem to care about their patrons experiences, they are more interested in convincing ppl that they are not stealing and nothing questionable happened on their watch. Life is too short, hold on to your books or use someone else.
** it's the tail end of the holiday season, in our area you can request photo verification from USPS for packages over a certain weight limit.
Mia, I tried finding your order to see what happened, but do not have any of your information. Seeing as the Post Office doesn't take photos of packages, I don't know how you received one. We don't steal people's books, or we wouldn't stay in business. I am sorry you had a bad experience, but the majority of our customers are repeats because we treat them right.