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I purchased Apple Watch from JB. Ceased working within both Apple and JB warranty. Refused refund at Hobart store. This is contrary to Australian Consumer Law. Staff in Hobart store were rude and dismissive. Lo and behold, this article today -
CHOICE calls out Harvey Norman, JB Hi-Fi and The Good Guys over dodgy warranties
UPDATE 2/12/22 - AFTER OVER 10 DAYS, I HAVE RECEIVED A REPLY FROM JB HIFI COMPLAINTS STATING THAT THEY WILL NOT DEAL WITH AN INSTORE PURCHASE. MY PURCHASE WAS MADE ONLINE, AND I HAVE ALREADY PROVIDED A COPY OF THE ONLINE RECEIPT.
FOR INFORMATION - I ATTENDED THE HOBART STORE. I SENT A COMPLAINT TO THE STORE MANAGER ON 24/11. HE SAID THAT HE WOULD FORWARD IT TO THE AREA MANAGER. AS OF 3/12 I HAVE HAD NO RESPONSE WHATSOEVER.
DO NOT PURCHASE FROM THIS RETAILER. DO NOT EXPECT POLITE OR USEFUL CUSTOMER SERVICE AT THE HOBART STORE. DO NOT EXPECT MANAGERIAL ACCOUNTABILITY IN TASMANIA.
Tip for consumers:
Do not rely on JB HIFI warranty or company warranty. More importantly, do not purchase additional warranty cover. You are already protected by Australia Consumer Law.
Products used:
Apple Watch 7
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"Purchased" an Apple Pencil 2 yesterday in the duty free store at Sydney International...
