Michaela D.

I finally caved and ordered a couple cinchers. Upon opening, the packaging looks as if it is repackaged or as though they just tossed the cinchers into a recycled bag. Not a big deal, just expected that with the amount you pay they would take a bit more care in making the items looks unused. I realized after looking at the labels that I accidentally ordered the wrong sizes and I need to exchange them. So, I did not try them on; they are unused. I called and spoke to a young lady that said I missed the 7 day window to do so. She told me to email customer service and let them know the situation to see if an exception could be made.

I did, but it should be noted that I only missed the window because my small package was left on my neighbors doorstep with her mail and she didn't bring it over until after the 7 day window. Not only did this new "customer service" rep ask for proof that I was telling the truth, but didn't get back to me for two weeks and after I asked how she would like me to prove what happened (my last email included: A written note from my neighbor? A note from my mailman?) they stopped responding all together.

I'm sure their product is great, but I'll never know because they scammed $120 out of me and never gave me the chance to see for myself.