Michael J.

GE microwave mod. JVM3160RF6SS magnetron failed at 1 1/2 years old. Service call placed later because working thru GE customer service is a nightmare. Caroline in customer service is rude and did not open a case #. Four calls later I finally get a case # and transferred to Case Manager Terrell. After going round and round I was offered 70% off parts and a $115 service call. Could not get the cost of a magnetron… soooo no idea what a service call would cost. Opt # 2 pro rated cost of replacement micro wave. Did not see any pro rated pricing on $349 new microwave plus $110 delivery and installation charge. With service fee totaled &489. That's not a good choice. 3rd option buy on line on sale for $239 and replace it myself. Why not pro rate the $239 and me pay for installation. Just terrible customer support. Lots of shell game banter but nothing done. Consider this when purchasing GE… they do not stand behind their product.