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Less than 3 hours before our 4pm check in we get a cancellation notice saying the property was damaged by the recent hurricane. Considering we had already called the resort and confirmed the condition of the resort, it was very frustrating to know this company was not telling the truth. No big deal though... they already booked us in a cheaper property over 1.5 hours away... NO THANK YOU! Don't use this service... never... ever. Never. Just don't.
Michael M.'s review of Vacasa earned 39 Very Helpful votes
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Thank you for sharing your feedback, Michael. We are sorry for the poor communication surrounding your reservation and regret to hear this was your experience. We strive to have excellent, guest-focused service and we apologize that we missed the mark this time. A full refund has been issued for this reservation. We regret that the alternative options presented were not suitable for your party and that a more efficient resolution was not able to be addressed. We do hope for another opportunity to better impress you next time.