Michael R.

Ordered shades ahead of time after buying a new home so they'd be ready when it was time to move. After installing, I realized I accidentally ordered one shade as light filtering instead of blocking. Tried to have it remade as advertised but because it's slightly past the 30 days Blinds.com won't remake it. Disappointing after spending thousands on shades.

Service representative was friendly, but company does not allow for any flexibility regarding the 30 day time limit for remakes. Very frustrating as a returning customer who has spent thousands of dollars on shades.

I don't understand why the production stage is taking so long, it has been nearly 1 month.