Michael S.

I purchased 2 umbrellas from this place on March 24,2020. After we used them four times (within the first two weeks) the bottoms began to rust. I called to request replacement. They stated I met the qualifications for a replacement but it would cost 40 dollars per umbrella to ship me new ones. The website clearly states that if there are any issues at all with your umbrella they will ship a new one out "free of charge." Well... after dozens of emails, numerous phone calls I cannot seem to get a response from anyone in management. I finally received a response that stated they would lower the shipping fee to 30 dollars. When I attempted to call them to pay the 30 dollars they told me it was 30 for each umbrella. It clearly does not say that in the email and they refused to stand by what they wrote saying "it was a typo." I requested to speak to a manager and after waiting for almost 5 minutes I was hung up on and now they are not answering my calls. The customer service of this place is terrible! Their warranty is fraud, the customer service is terrible, and they are not willing to stand by what THEY wrote in their email. If I could give this place negative stars I would. They do not stand by their product and I would highly recommend going anywhere but here for your outdoor needs! Terrible!