Michelle K.

We ordered a custom collar for our pup and knew it would take 2-3 weeks. It was shipped out around then, but we received the wrong collar. A completely different order. I contacted them and was told it would be fixed and a return label would be sent.
A week later with no contact, no return label, no collar. I hassled them to respond asking for a refund because I was just over it. Our order ended up arriving a month after we placed it and an email apologizing stating we would get a full refund.

I got no refund and I'm still stuck with someone elses collar...