Ordered shoes. Shoes came damaged. Asked for money off or send new pair. They said to return and they would send new pair. Then I never heard back from them. Had to contact them and tell them I got the notice you got the shoes, but I haven't heard when the new ones were sent out. Then I received an email they credited my account and did not send shoes out. What a PITA. The left hand doesn't know what the right hand is doing over there, I would of never of gotten a credit if I didn't email and ask what was going on. Not worth it! I'm done, stick to zappos, amazon, 6pm.com anyone but them!