Failed pick up 3 times from my address, the buyer then tried and again 3 failed pick ups. Stuffed a missed collection sticker through letter box but just not possible they knocked on the door. No customer support or point of contact. I have no idea why they would bother to stuff missed collection notices through the door when they are their but yes they did and many others I've spoken to have said the same. Now they are haggling on refund as they're saying the collection was missed...despite 3 other missed collections. MADNESS. I don't how they are in business. Disgusting, can't keep dates or times at full cost to the customer. BAD, AVOID