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You have to order up in size - in my case I went up 2 sizes and most of it just fit. The quality ranges from poor to average - some of it so poor that it's embarrassing.
If you're order from Canada you will have to pay customs.
I will NOT be order again.
I placed 2 orders online thinking that I would be billed in Canadian funds but instead was billed in USD since this is not a Canadian company. Furthermore, I cancelled the order right away and they still shipped it stating that it was a request for cancellation and not guaranteed. The order was placed on the weekend and their Customer Service is closed. I called on the Monday and was on hold for 20 mins until I got through and the rep was very unhelpful and the call was conveniently dropped.
I refused both shipments and had not received a refund almost 2 months later. Called and was told that I would be charged restocking but they would make an "exception". Crazy since I should have never even received the order.
I will never attempt to purchase from this company again.
We appreciate this feedback and we're sorry we let this customer down. We try to state all of our policies clearly on our website, but we can't make every customer read them. We also freely state we're a US retailer on multiple pages of our site and that we charge in USD during the checkout process. If a cancellation is denied, our normal return policy applies. We state both in our return and cancellation policy that refused shipments are not recommended and can delay a refund and incur restocking fees. It's a hard balance as a retailer to meet expectations. If we don't ship fast enough, we let people down on the delivery time frame. If we can't cancel an order, because it was already shipping, then people are upset we couldn't stop the order. We do our best to take care of everyone. We're sorry again we let this customer down.
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Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!