Mickael L.

A gang of thieves!

Here is how the service is going at home:

The 10/03/2019 I buy my phone (a BV9600Pro) on the site teknistore.com
The 26/03/2019 I received it But no bowl he is failing (compass)
The 28/03/2019 I made my request for rma.

I followed the procedure requested by the Teknistore RMA service asking me, photos, videos, re-initialization,...

The 11/04/2019 the taking in guarantee was finally accepted.
The 03/05/2019 so I sent at my expense the phone (time to find a replacement phone).

On 13/05/2019 the package arrived at the destination concerned.

The 04/06/2019, services teknistore informs me that the care takes up to 45 days. Delays that I find abnormally long for a default of origin.

Following several emails,
The 02/07/2019 I am told that the problem is about to be solved and that an answer will be given to me within 24 / 48h.
The 15/07/2019 I am threatened not to take into account my guarantee following a negative opinion left on the current site, out of desperation.
I withdraw this notice immediately following this threat.

On 17/07/2019 I am told that I will be given a tracking number.
The 22/07/2019, the service always seems to wait for the tracking number.
The 28/07/2019, the package is deposited at the office of departure, we will soon give me a tracking number...

But now that I'm starting to believe it a little...
The 06/08/2019, I am told that it is necessary to replace the motherboard (while it is supposed to be already sent!)
The 15/08/2019 I'm finally given a tracking number.

And there, attention, hang well...
The 29/08/2019 I receive the package with...
A BV9500 instead of a BV9600.

Following all these misadventures I did not agree to dismiss the latter because I am extremely disappointed in the quality of the distributor "Tecknistore" and I do not think they would ever be able to send me back my phone.

In short I used my phone 1-2 weeks without ever reviewing the color since 03/05/19
So pay attention to this site and especially to its after sales service. They are not serious and threaten you.