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Mick L.

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1 Review by Mick

Brilliant Earth

  • Brilliant Earth

“Bad customer service, arrived tarnished”
2/14/23
Verified purchase

Had trouble ordering kept being told theyre holding funds for 24 - 48 hours. Then order finally in and they dont send part of the order and the necklace they do send comes tarnished. I try emailing, wait 3 days for a response to get an email that says send back my tarnished ring (didnt order a ring) and they will charge me for repair. No mention of other earring. I call only to be told 24 - 48 hours again and that i need to send back necklace. Nothing further done to help.

Tip for consumers:
Find another site or go into store

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