Their Dashboard is a joke - no way to trend calorie intake, calories burnt, net calorie intake etc.
If your step tracker app or device is not compatible with theirs, can't enter your steps manually
1/2 hour weekly coaching sessions are mostly a prerecorded video with the coach giving the most basic tips for 5-10 min.
Called the CS about the deficiencies in the dashboard. He said, if there's an app that works for you, use it! Way to sell it...