I was cautious because I hadn't heard of this shop before, and also because my photo was so cropped that it became a bit scruffy. But the necklace turned out perfect! And the customer service was good, they even managed to change my shipping address, since I accidentally put the old one.
This was a gift to a friend who's dog passed away, so it has a lot of meaning. So I just genuinely want the whole world to know this! Thumbs up to this shop! :)