Mike G.

First of all this company does not have a phone number to call and resolve issues so you are forced to do everything through email. I run a small cell phone repair shop and purchased well over 3,000 from them over a period of 3 months. I had several issues with the quality of some of their parts. Since they do not have a contact number I was forced to deal with them through email. I was basically told that I was a headache and write these long emails to them and that I was a small basically insignificant customer and that I should find another supplier. I would stay clear of these people. Following is some excerpts from my email correspondence On Aug 3,2011, at 7:09 PM, Customer Service <*******@myphoneparts.com> wrote: FYI you are one my smallest customers and send me the most/longest emails... just don't have time for it, you are not a profitable customer and you should find a new supplier for all items. Just being straight up with you. On Aug 3,2011, at 6:57 PM, Michael Gagnon <*******@yahoo.com> wrote: Hi, Mike Gagnon here from MiiFone. I read your last email concerning some issues I have been having with some of the replacement parts you have been sending. I find this business relationship is hard to cement since I have no contact number or a name in which to talk to someone, or the ability to explain my situation to a real person. I have attempted to bring to your attention that there might be a quality issue with only some of your inventory. The rest goes on to explain my Problems ect... Re: Problems with your parts Show Details Message body Sorry you really need to find a new supplier. Like I said send the parts back that are not damaged and we will Replace them. I have too many large customers to deal with at this time to read long emails such as this. On Aug 3,2011, at 6:57 PM, Michael Gagnon <*******@yahoo.com> wrote: > > Hi, > Mike Gagnon here from MiiFone. I read your last email concerning some issues I have been having with some of the replacement parts you have been sending. I find this business relationship is hard to cement since I have no contact number or a name in which to talk to someone, or the ability to explain my situation to a real person. I have attempted to bring to your attention that there might be a quality issue with only some of your inventory. > For example all three of the white GSM front replacement assemblies did not fit correctly as the black ones did. The iTouch 2nd and 3rd generation digitizers have a high percentage that simply do not work and others when the protective film on the inside is removed it takes the digitizing tape with it no matter what care I use to prevent that. Also the 2nd gen iTouch digitizers ribbon cable falls off even when carefully being pulled out of the protective bag. These are not my issues I am just trying to inform you of them. And as per your statement of returning damaged items, if you do not already know that once those iTouch digitizers are in place they are almost impossible to remove without damaging them. I have never tried to return a damaged item, in those cases I just eat the cost and moved on. So if there is a problem with the digitizer I cannot simply remove it and send it back since damage occurs when removing it or the ribbon cable falls off. I mean no offense in bringing these issues up. Perhaps if I was able to speak with someone our business relationship would not sour.