Mike R.

Terrible, terrible, terrible customer service. Rude, petty, and incompetent. Bait and switch tactics. Blatant misleading ads.

I had an issue with their website. An offer for a free gift was presented in a banner on the homepage with no details other than a requirement to spend a certain amount. No small print. No links or promo page that contained additional details or terms of their offers. Nothing, other than the banner.

Apparently, after dealing with their super pleasant and professional customer service representative, I learned that this offer did, in fact, have special terms. This is what they call a "time triggered offer" - meaning if you don't check out immediately upon hitting that required amount the offer vanishes. Seems like a detail they should include in their advertisement, since it is completely illogical. Why they want you to check out immediately upon hitting that amount is beyond me. I would think you'd want a customer to continue shopping but, nonetheless, since I was unaware of these secret terms I did continue to shop. That's right - by attempting to spend MORE money I somehow disqualified myself from the promo.

When I was ready to check out, the offer was nowhere to be found. The banner was now gone. No way to find it. No way to find out what I did wrong.

I placed my order anyway and immediately sent an email to their customer service explaining the situation, assuming any reasonable and respectable business would honor a promotion clearly stated on their website. Well I was wrong.

Their customer service rep initially responded by essentially saying "too bad." Not accepting that as an answer I responded, which turned into an incredibly frustrating exchange of almost 20 emails with this peach.

He/she refused to help me, refused to tell me his/her name, refused to give me an escalation contact, and refused to give me a phone number to call. He/she preferred to hide behind a generic helpdesk email address.

After losing the energy to fight any longer, I gave up and told them I'd be writing a review to warn others of their deceitful practices. They responded with a threat that they would report me on various sites that businesses use to evaluate customers. Whether such sites exist or not, I don't know and I don't really care. But threatening retaliation against a paying customer for raising a legitimate issue with their business practices is wildly unprofessional and unethical. I wasn't asking for anything crazy. Just the gift that was promised. The terms of the promotion are not logical and they are not stated anywhere on their website.

Not only is the way they treated me unprofessional, it's just bad for business. If they had simply provided reasonable, courteous customer service (even if they disagreed with me), and fulfilled their end of the bargain or even some kind of compromise, I would be leaving a glowing review right now. Unfortunately, they don't have the foresight to consider that or understand that concept.

I wish I read reviews before I shopped with them because everyone has complaints about this place. You can just as easily get similar shirts from the other hundreds of online novelty t shirt sites. Do yourself a favor and shop elsewhere and avoid the headache.