I do not recommend this dumb Akko thing. It's a waste of time and money! You're better off getting proper insurance through AppleCare+ or your phone carrier! With Akko when my phone fell and cracked the back screen and after many days of back-and-forth emailing them to approve my claim, after approval, I was told to go to a website they provided, which was to get my phone fixed at an Apple location. Then I would have to pay out-of-pocket to get my phone fixed and then email them my receipt to get reimbursed. That's $499 plus tax y'all! I mean what the heck do you have coverage for? That seems a little too expensive for me. Thank God I had coverage also through AT&T and just got a whole new phone for 100 bucks.! Never again and I will never recommend that stupid place! Waste of money!