Millie L.

I brought some cool plants. They were delayed by FedEx. One arrived dead; brown and mushy. The other two looked pretty healthy but has a bit of mold on the broken stems. I emailed Pete about the replacement. He responded immediately that it'll be sent out. Forward to today, almost 3 months now, multiple follow up emails, calls and messages, no answer, no response on updates on my replacement. This is bad business practice to provide a defective product, promise a replacement, but never actually follow through on the advertised guarantee, and worse of all ignoring my communication attempts. Unprofessional and dishonest.