I ordered from them in the past with no problems. Then, the last two times, it has been awful. The products I ordered were out of stock, but they charged my card anyway! (Still no products or response has arrived since 2/20/14 - and it is now 4/16/14). I decided to give them one more chance and ordered a conditioner 4/7/14, and it still has not arrived, no email, nothing. Ugh. This company needs to be regulated and shut down. They are advertising low prices and attracting business, but buyer beware!