Mischa T.

I had ordered a jacket to be delivered by Canada Post. The tracking information showed it arrived in my city and was out for delivery... And then was never delivered. The tracking has not updated in 10 days now. I filed a claim for an item not delivered a week ago, and just received a notice from Canada Post that they don't know what happened to the package, and it is lost.
How can this be?! How does a large package just disappear and cannot be found, even when it is being tracked?! I have experienced this with Canada Post in the past, so this isn't even the first time. It just astounds me that that this can happen. I cannot emphasize enough how much I do not recommend Canada Post, and how disappointed I am in our national mail system. Terrible.

Since 2018, we have been regular Instamek customers for all of our car needs, as well as Prime members of Instamek services. Due to situation we just experienced with Instamek, that has all now changed.

- An Instamek mechanic damaged our starter by hitting it multiple times with a hammer
- Instamek staff, all the way up to the president, denied that a dented and damaged starter needed to be replaced
- We had the starter replaced by the dealership. The dealership let us know, "whoever was working on your car clearly had no idea what they were doing"
- Instamek refused to pay for the replacement of our damaged starter. Instead, they blamed us that we did not insist that Instamek replace it.
- Instamek seems to feel that it is okay to return a car to their customers in worse condition. Instamek seems to feel that a dented starter, considered damaged and unreliable by other mechanics, is no problem. Instamek seems to think it's okay to send customers on the road with components damaged by Instamek staff.
- As we tried to deal with this situation with Instamek, all of the staff we spoke to, right up to the president of the company, denied their responsibility, blamed us as the customer, and did not attempt to empathize, understand, or work with us towards a resolution. We didn't even receive an apology until the very end, when we informed the president that we hadn't received one in the whole encounter.
- There are so many things that were done wrong in this situation. Instamek demonstrated incompetence in dealing with our car and disinterest in doing right by their customer, whose car they had damaged. As such, they failed both in terms of mechanics ability and their customer service, and we will not be dealing with them any longer. We would recommend that others don't as well, in order to avoid a similar situation and end up paying for Instamek's mistakes.