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I have ordered multiple times from them. Never had a problem until this last order. I bought a 3 tier cake for my baby that's dying. Celebrated his bday early due to his cancer progressing and spreading. I told them I wants it to say Happy 15th Birthday Zeus. Instead I got a cake saying " Happy 6th Gotcha day. Now this is quite a difference. Haven't gotten ahold of anyone for a refund or replacement. Usually I wouldn't care, but it is my boys last few months here on earth and I was taking pics for a quilt I'm having made and it was pretty simple what I asked for. I even let them select the colors ( boy) $64 for a cake that was nothing like what I asked for. I even put in the comment section that he is dying. Very disappointed.
Tip for consumers:
Be aware that when they mess up, you can’t get ahold of them for a refund or replacement. That’s pretty crappy being that I paid $64 for a doggy cake that wasn’t what I asked for.
Products used:
The 3 tier dog cake from Orka & Molly
Mistee L.'s review of Okra and Molly earned 2 Very Helpful votes
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