moezinho h.

I booked an all inclusive hotel with Bookit to St Maarten. 3 days before the flight, I receive an email from bookit.com telling me that the hotel is not going to re-open on time. Meanwhile, I have already bought my airplane tickets. I was offered a free "cancellation" (funny enough, given that they cancelled on me), or travel at later date (which is not an option as the kids would be in school), or another hotel (not all inclusive, much lower standards). They also offered me to travel to Mexico instead, but no refund or compensation whatsoever for cancelling the airline tickets to St Maarten (needless to say, booking a flight to Mexico 3 days before the flight is way more expensive)

I Have used Priceline for several reservations and, until now, I have been satisfied with the service. I have not felt fooled or deceived in any way. This past weekend I bid on a hotel room in Downtown montreal. I was taking my wife and kids there for the weekend to enjoy the city.

I first put a bid on the room but it was not sufficient. The website advised then to increase the bid by $20 and the request was accepted. I was then surprised to see that i had TWO RESERVATIONS MADE FOR THE SAME BID IN THE SAME LOCATION (DOWNTOWN MONTREAL). When I called priceline, they told me that the reservations were not cancellable, refundable, ect. And that I basically had to pay the two different hotels.

It is obviously extremely enraging and frustrating to be charged twice in the first place and the lack of response from priceline was even more disappointing.

Why would I make two separate requests for the same dates, locations, at the same bid price? Why would priceline.com process two similar requests for the same customer at the same bid price?

Their system is highly prone to system errors, honest mistakes, and their inflexible policy does not provide any safety measures to consumers.