Mona B.’s Reviews of Wondershare & more

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“Fails to recognize my account, can't get support”

12/19/23

At least 4 times Filmora has failed to recognize my account. The links to get to support lead to a dead end. I call the support number and wait for 15-40 minutes and then I am often told it isn't open. When I do get a support person they are helpful. Also the video tutorials by Jackie Nguyen are excellent. But I lose so much time when it doesn't recognize my account and I can't get to support. Bad job, guys.

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Frank Z. – Wondershare Rep 12/27/23

Hi Mona, we apologize for any difficulties you may have experienced in reaching our customer service team. Please know that we are actively working to improve our customer service processes to ensure that we can assist all customers promptly.

I understand your feelings, and it would be very depressing if you were unable to be recognized as a full version with a valid license. It sounds unusual for Filmora to work in that way, and we are eager to help you solve this problem but need to get more information. Would you please report this issue with more details at customer_service@wondershare.com? Our support team will investigate it further and provide a solution for you as soon as possible.

You are important to us and we want to help you as best we can. Look forward to a warm contact.