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Monica C.

Contributor Level

Total Points
80

1 Review by Monica

  • Vimeo

6/20/23

I have had nothing but issues with Vimeo. The main problem is their lack of proper customer service. You simply can not contact them to help you, you must email them. When they finally reply they are of usually no help. Every time I try to download a video I get an error saying I need to upgrade as I've used up all the room that I pay for. Problem is I have not downloaded anything and I have the biggest option available so I can not upgrade even if I wanted to. It has been a month now and I am still emailing them about the same issue with no actual help in the replies. RUN! I suspect any other service would be better.

Tip for consumers:
I would enjoy the service just fine if I were able to actually speak with someone to get my problem resolved but instead they drag it out for weeks even months.

Products used:
Video downloads & membership

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