Monique L.

I was very disappointed today after my visit to Talbots at Desert Hills Premium Outlet. I went to return an item I had purchased online. Even though I had the receipt they did not know how to make a refund and said they could not return my money. Not only were the 2 ladies in the store extremely rude to me. They both obviously had no clue about customer service.
I then started to look around the store a bit. I asked them if they had any tunics. Neither one knew what a tunic was and they said they do not sell tunics...
Then I saw some tshirts that were kind of long and they were advertised for a good price. There was a huge sign saying $ 12.99. When they rang it up they wanted to charge me double of the adverstised price per shirt. I was going to buy 3. They did not honor the price of the sign saying that they have to charge whatever the computer says and that they are not able to make any changes to the price. They did not even say they were sorry for the mistake.
Needless to say I left the store without making a purchase. I will not be returning to the Talbots at Desert Hills Premium Outlet.
Talbots lost a great customer due to rude staff.